<p>CHALHOUB IMPACT</p>our sustainability strategy

CHALHOUB IMPACT
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CHALHOUB IMPACT
- Group President message
  
  In 2022 we responded robustly to the threats posed by climate change by aligning our sciencebased greenhouse gas (GHG) reduction targets to the IPCC’s pathway to keeping global temperature rises well below 1.5°C above pre-industrial levels. We set our targets after undertaking a comprehensive assessment of our Greenhouse Gas (GHG) emissions, from which we developed a complete Scope 1, 2 and 3 GHG inventory for our entire operations across all countries including all JVs for the years 2021 and 2022. You can read about the measures we implemented to meet our targets in the Planet section of this report.
  
  We are proud to embrace more sustainable business models that maintain our commitment to customer centricity and experience.
  
  We have responded to our customers’ increasing desire to consume ethically by expanding our business in the wellness market and introducing products, services and platforms based on principles of the circular economy. Moreover, we are nurturing partnerships with industry experts, who have transparent and responsible processes for managing the complexities of waste to strengthen our approach to waste management. This is keeping us on-track to meet our waste reduction targets while advancing our journey towards Zero Waste to Landfill by 2030. Additionally, we are developing more circular products which is further reducing our material consumption and our carbon emissions associated with waste.
  
  Our commitment to our peoples’ health and safety and wellbeing remains steadfast in 2022. We will prioritise establishing a strong group-wide Health & Safety management framework that will encompass all areas of our business including logistics, store, and back-office operation. Additionally, we took a holistic approach to supporting employee wellbeing through initiatives throughout the year promoting our four pillars of wellbeing: Mental, Physical, Financial, and Social. We continue to make our infrastructure more accessible to People of Determination and strengthen our culture of inclusivity. We are also providing a path for more women to reach the most senior roles across our Group.
  
  Moreover, we introduced initiatives to attract and retain young and local talent and have fully implemented our Servant Leadership principles. I believe that our people-first culture is the main reason we were awarded ‘Best Place to Work’ in 7 countries. We not only ensure that our internal operations support environmental protection and contribute positively to society’s needs, but we have also enhanced our efforts to share our values of ethical corporate governance and business practices with our partners and suppliers. All these efforts, along with many others, form the foundation of our sustainability journey, as we continuously develop clear objectives and measure our performance against ESG
  indicators.
  
  Our passion for innovation and technologies will continue to enhance operational efficiencies, responding to
  customer desires, and growing our business. I want to thank our colleagues and partners for their continued dedication to upholding our sustainability commitments and driving the success of our organization. We continue to navigate 2023 with cautious optimism, and foster collaboration to always live up to our values of Respect, Excellence and Entrepreneurial Spirit.
  
  PATRICK CHALHOUB
  Group President
In 2022 we responded robustly to the threats posed by climate change by aligning our sciencebased greenhouse gas (GHG) reduction targets to the IPCC’s pathway to keeping global temperature rises well below 1.5°C above pre-industrial levels. We set our targets after undertaking a comprehensive assessment of our Greenhouse Gas (GHG) emissions, from which we developed a complete Scope 1, 2 and 3 GHG inventory for our entire operations across all countries including all JVs for the years 2021 and 2022. You can read about the measures we implemented to meet our targets in the Planet section of this report.

We are proud to embrace more sustainable business models that maintain our commitment to customer centricity and experience.

We have responded to our customers’ increasing desire to consume ethically by expanding our business in the wellness market and introducing products, services and platforms based on principles of the circular economy. Moreover, we are nurturing partnerships with industry experts, who have transparent and responsible processes for managing the complexities of waste to strengthen our approach to waste management. This is keeping us on-track to meet our waste reduction targets while advancing our journey towards Zero Waste to Landfill by 2030. Additionally, we are developing more circular products which is further reducing our material consumption and our carbon emissions associated with waste.

Our commitment to our peoples’ health and safety and wellbeing remains steadfast in 2022. We will prioritise establishing a strong group-wide Health & Safety management framework that will encompass all areas of our business including logistics, store, and back-office operation. Additionally, we took a holistic approach to supporting employee wellbeing through initiatives throughout the year promoting our four pillars of wellbeing: Mental, Physical, Financial, and Social. We continue to make our infrastructure more accessible to People of Determination and strengthen our culture of inclusivity. We are also providing a path for more women to reach the most senior roles across our Group.

Moreover, we introduced initiatives to attract and retain young and local talent and have fully implemented our Servant Leadership principles. I believe that our people-first culture is the main reason we were awarded ‘Best Place to Work’ in 7 countries. We not only ensure that our internal operations support environmental protection and contribute positively to society’s needs, but we have also enhanced our efforts to share our values of ethical corporate governance and business practices with our partners and suppliers. All these efforts, along with many others, form the foundation of our sustainability journey, as we continuously develop clear objectives and measure our performance against ESG
indicators.

Our passion for innovation and technologies will continue to enhance operational efficiencies, responding to
customer desires, and growing our business. I want to thank our colleagues and partners for their continued dedication to upholding our sustainability commitments and driving the success of our organization. We continue to navigate 2023 with cautious optimism, and foster collaboration to always live up to our values of Respect, Excellence and Entrepreneurial Spirit.

PATRICK CHALHOUB
Group President
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- Message from our Chief Sustainability Officer
  
  We have taken a significant step towards achieving the objectives of our Chalhoub Impact framework by strengthening the integration of Environmental, Social, and Governance (ESG) principles into our business model. In 2022, our primary focus has been on paving the way towards being a Net Zero Group by 2040, in line with our commitment to tackling climate change. We also ensured that our 10-year carbon reduction targets have been validated by SBTI, which will accelerate the Group’s electrification and operational efficiency efforts.
  
  We will continue to collaborate with our partners and suppliers to reduce our carbon footprint across our supply chain network. Business ethics and integrity has also been at the forefront of our business decisions, and we strive for greater resilience through our anti-corruption and human rights programmes, which are continuously driven by education and engagement of our people and partners.
  
  In 2023 and beyond, we aim to build a culture of diversity, equity, and inclusion by ensuring that our robust policies are put into practice and that all our peoples’ voices are heard. It is also important to establish cross functional collaborations, sectoral alliances, and private-public partnerships to further achieve our sustainability goals. Moving forward, we will continue to create a positive impact on our society and environment, in accordance with the 17 United Nations Sustainable Development Goals (UNSDGs), and the principles of the United Nations Global Compact (UNGC).
We have taken a significant step towards achieving the objectives of our Chalhoub Impact framework by strengthening the integration of Environmental, Social, and Governance (ESG) principles into our business model. In 2022, our primary focus has been on paving the way towards being a Net Zero Group by 2040, in line with our commitment to tackling climate change. We also ensured that our 10-year carbon reduction targets have been validated by SBTI, which will accelerate the Group’s electrification and operational efficiency efforts.

We will continue to collaborate with our partners and suppliers to reduce our carbon footprint across our supply chain network. Business ethics and integrity has also been at the forefront of our business decisions, and we strive for greater resilience through our anti-corruption and human rights programmes, which are continuously driven by education and engagement of our people and partners.

In 2023 and beyond, we aim to build a culture of diversity, equity, and inclusion by ensuring that our robust policies are put into practice and that all our peoples’ voices are heard. It is also important to establish cross functional collaborations, sectoral alliances, and private-public partnerships to further achieve our sustainability goals. Moving forward, we will continue to create a positive impact on our society and environment, in accordance with the 17 United Nations Sustainable Development Goals (UNSDGs), and the principles of the United Nations Global Compact (UNGC).
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- OUR COMMITMENT TO sustainability
  
  We strive to create a positive impact on our People, our Partners, and our Planet in the 8 countries where we have a direct presence to contribute to national and global agendas to help meet local environmental and societal needs. This is our Chalhoub Impact.
We strive to create a positive impact on our People, our Partners, and our Planet in the 8 countries where we have a direct presence to contribute to national and global agendas to help meet local environmental and societal needs. This is our Chalhoub Impact.
powering A sustainable future
- Community Engagement & philanthropy
  
  The Group is committed to identifying the socio-economic needs of the societies where we operate so that we can engage our team members in meaningful & charitable initiatives that not only serve humanity, but contribute beyond relieving negative impact, aiding in crisis relief, medical research and supporting the sustainable development of our communities.
OUR SUSTAINABILITY journey