CHALHOUB IMPACT
our sustainability strategy-
Governance
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Sustainability Report
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Group President message
In 2022 we responded robustly to the threats posed by climate change by aligning our sciencebased greenhouse gas (GHG) reduction targets to the IPCC’s pathway to keeping global temperature rises well below 1.5°C above pre-industrial levels. We set our targets after undertaking a comprehensive assessment of our Greenhouse Gas (GHG) emissions, from which we developed a complete Scope 1, 2 and 3 GHG inventory for our entire operations across all countries including all JVs for the years 2021 and 2022. You can read about the measures we implemented to meet our targets in the Planet section of this report.
We are proud to embrace more sustainable business models that maintain our commitment to customer centricity and experience.
We have responded to our customers’ increasing desire to consume ethically by expanding our business in the wellness market and introducing products, services and platforms based on principles of the circular economy. Moreover, we are nurturing partnerships with industry experts, who have transparent and responsible processes for managing the complexities of waste to strengthen our approach to waste management. This is keeping us on-track to meet our waste reduction targets while advancing our journey towards Zero Waste to Landfill by 2030. Additionally, we are developing more circular products which is further reducing our material consumption and our carbon emissions associated with waste.
Our commitment to our peoples’ health and safety and wellbeing remains steadfast in 2022. We will prioritise establishing a strong group-wide Health & Safety management framework that will encompass all areas of our business including logistics, store, and back-office operation. Additionally, we took a holistic approach to supporting employee wellbeing through initiatives throughout the year promoting our four pillars of wellbeing: Mental, Physical, Financial, and Social. We continue to make our infrastructure more accessible to People of Determination and strengthen our culture of inclusivity. We are also providing a path for more women to reach the most senior roles across our Group.
Moreover, we introduced initiatives to attract and retain young and local talent and have fully implemented our Servant Leadership principles. I believe that our people-first culture is the main reason we were awarded ‘Best Place to Work’ in 7 countries. We not only ensure that our internal operations support environmental protection and contribute positively to society’s needs, but we have also enhanced our efforts to share our values of ethical corporate governance and business practices with our partners and suppliers. All these efforts, along with many others, form the foundation of our sustainability journey, as we continuously develop clear objectives and measure our performance against ESG
indicators.
Our passion for innovation and technologies will continue to enhance operational efficiencies, responding to
customer desires, and growing our business. I want to thank our colleagues and partners for their continued dedication to upholding our sustainability commitments and driving the success of our organization. We continue to navigate 2023 with cautious optimism, and foster collaboration to always live up to our values of Respect, Excellence and Entrepreneurial Spirit.
PATRICK CHALHOUB
Group President -
In 2022 we responded robustly to the threats posed by climate change by aligning our sciencebased greenhouse gas (GHG) reduction targets to the IPCC’s pathway to keeping global temperature rises well below 1.5°C above pre-industrial levels. We set our targets after undertaking a comprehensive assessment of our Greenhouse Gas (GHG) emissions, from which we developed a complete Scope 1, 2 and 3 GHG inventory for our entire operations across all countries including all JVs for the years 2021 and 2022. You can read about the measures we implemented to meet our targets in the Planet section of this report.
We are proud to embrace more sustainable business models that maintain our commitment to customer centricity and experience.
We have responded to our customers’ increasing desire to consume ethically by expanding our business in the wellness market and introducing products, services and platforms based on principles of the circular economy. Moreover, we are nurturing partnerships with industry experts, who have transparent and responsible processes for managing the complexities of waste to strengthen our approach to waste management. This is keeping us on-track to meet our waste reduction targets while advancing our journey towards Zero Waste to Landfill by 2030. Additionally, we are developing more circular products which is further reducing our material consumption and our carbon emissions associated with waste.
Our commitment to our peoples’ health and safety and wellbeing remains steadfast in 2022. We will prioritise establishing a strong group-wide Health & Safety management framework that will encompass all areas of our business including logistics, store, and back-office operation. Additionally, we took a holistic approach to supporting employee wellbeing through initiatives throughout the year promoting our four pillars of wellbeing: Mental, Physical, Financial, and Social. We continue to make our infrastructure more accessible to People of Determination and strengthen our culture of inclusivity. We are also providing a path for more women to reach the most senior roles across our Group.
Moreover, we introduced initiatives to attract and retain young and local talent and have fully implemented our Servant Leadership principles. I believe that our people-first culture is the main reason we were awarded ‘Best Place to Work’ in 7 countries. We not only ensure that our internal operations support environmental protection and contribute positively to society’s needs, but we have also enhanced our efforts to share our values of ethical corporate governance and business practices with our partners and suppliers. All these efforts, along with many others, form the foundation of our sustainability journey, as we continuously develop clear objectives and measure our performance against ESG
indicators.
Our passion for innovation and technologies will continue to enhance operational efficiencies, responding to
customer desires, and growing our business. I want to thank our colleagues and partners for their continued dedication to upholding our sustainability commitments and driving the success of our organization. We continue to navigate 2023 with cautious optimism, and foster collaboration to always live up to our values of Respect, Excellence and Entrepreneurial Spirit.
PATRICK CHALHOUB
Group President -
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Message from our Chief Sustainability Officer
At Chalhoub Group, we are committed to being part of the solution, proudly sharing our advanced vision to mitigate the impact of climate change. Our efforts are focused on mobilising our resources towards commitments for People, Partners, and Planet, demonstrating our leadership in sustainable practices.
The year 2023 has been pivotal for Chalhoub Group, marking a period of systems strengthening towards our sustainability commitments. It has been a year dedicated to building up and reinforcing both existing and new policies and processes. This foundational work sets the stage for the following year, which will be a year of stabilisation.During this time, we will evaluate the adoption of policy changes and initiatives by our team, suppliers, and partners, ensuring that our sustainability efforts are deeply integrated and effectively implemented across the board.
Our achievements within Chalhoub Impact this year underscore our dedication and strides in sustainability. We extend heartfelt gratitude to our partners and suppliers for their unwavering collaboration and commitment to our sharedsustainability endeavours. A special appreciation goes out to our dedicated team at Chalhoub Group, whose tireless efforts form the backbone of our sustainability accomplishments.
In 2023, we consolidated our governance structure by the establishment of the ESG and Remuneration Committee which acts as a sounding board to challenge assumptions and provide valuable external perspective.
We have established an Environmental Task Force, composed of dedicated stream leaders with clearly defined objectives closely aligned with our science-based carbon reduction targets. Simultaneously, the Diversity, Equity, and Inclusion (DEI) Group Priority Task Force has concentrated on advancing diversity and inclusion, significantly bolstering ourorganizational culture. Both cross-functional bodies play integral roles in further embedding our strategy, actively engaging internal stakeholders, and holding them accountable.
In addition to these efforts, in the realm of ethics, we conducted 29 ‘Speak Up’ road shows across the region to ensure comprehensive coverage and awareness, and we extended the reach of Speak Up to Christofle globally. Furthermore, our progress in DEI initiatives has been notable, as we successfully achieved our target of having 32% women in leadership roles.
During COP 28, our Group led the way with impactful initiatives that included forging the “Unity for Change”, a partnership with major retailers and developers to drive collective environmental objectives and targets. We signedsustainability-linked loans with major banks in the UAE and launched a supplier engagement programme to tackle scope 3 emissions.
We are transitioning towards a ‘value-chain’ approach to corporate sustainability. This approach moves beyond control-focused strategies, pushing our boundaries to encompass broader impacts. The supplier engagement program will target our highest emitting and highest expense suppliers through training modules, data collection, and analysis across scope 3 emissions, which include goods and services, capital investments, commuting, and other categories. This initiative reflects our commitment to leading a Net-Zero future across all our supply chain.
Our achievements within Chalhoub Impact this year underscore our dedication and strides in sustainability. We extend heartfelt gratitude to our partners and suppliers for their unwavering collaboration and commitment to our sharedsustainability endeavours. A special appreciation goes out to our dedicated team at Chalhoub Group, whose tireless efforts form the backbone of our sustainability accomplishments. -
At Chalhoub Group, we are committed to being part of the solution, proudly sharing our advanced vision to mitigate the impact of climate change. Our efforts are focused on mobilising our resources towards commitments for People, Partners, and Planet, demonstrating our leadership in sustainable practices.
The year 2023 has been pivotal for Chalhoub Group, marking a period of systems strengthening towards our sustainability commitments. It has been a year dedicated to building up and reinforcing both existing and new policies and processes. This foundational work sets the stage for the following year, which will be a year of stabilisation.During this time, we will evaluate the adoption of policy changes and initiatives by our team, suppliers, and partners, ensuring that our sustainability efforts are deeply integrated and effectively implemented across the board.
Our achievements within Chalhoub Impact this year underscore our dedication and strides in sustainability. We extend heartfelt gratitude to our partners and suppliers for their unwavering collaboration and commitment to our sharedsustainability endeavours. A special appreciation goes out to our dedicated team at Chalhoub Group, whose tireless efforts form the backbone of our sustainability accomplishments.
In 2023, we consolidated our governance structure by the establishment of the ESG and Remuneration Committee which acts as a sounding board to challenge assumptions and provide valuable external perspective.
We have established an Environmental Task Force, composed of dedicated stream leaders with clearly defined objectives closely aligned with our science-based carbon reduction targets. Simultaneously, the Diversity, Equity, and Inclusion (DEI) Group Priority Task Force has concentrated on advancing diversity and inclusion, significantly bolstering ourorganizational culture. Both cross-functional bodies play integral roles in further embedding our strategy, actively engaging internal stakeholders, and holding them accountable.
In addition to these efforts, in the realm of ethics, we conducted 29 ‘Speak Up’ road shows across the region to ensure comprehensive coverage and awareness, and we extended the reach of Speak Up to Christofle globally. Furthermore, our progress in DEI initiatives has been notable, as we successfully achieved our target of having 32% women in leadership roles.
During COP 28, our Group led the way with impactful initiatives that included forging the “Unity for Change”, a partnership with major retailers and developers to drive collective environmental objectives and targets. We signedsustainability-linked loans with major banks in the UAE and launched a supplier engagement programme to tackle scope 3 emissions.
We are transitioning towards a ‘value-chain’ approach to corporate sustainability. This approach moves beyond control-focused strategies, pushing our boundaries to encompass broader impacts. The supplier engagement program will target our highest emitting and highest expense suppliers through training modules, data collection, and analysis across scope 3 emissions, which include goods and services, capital investments, commuting, and other categories. This initiative reflects our commitment to leading a Net-Zero future across all our supply chain.
Our achievements within Chalhoub Impact this year underscore our dedication and strides in sustainability. We extend heartfelt gratitude to our partners and suppliers for their unwavering collaboration and commitment to our sharedsustainability endeavours. A special appreciation goes out to our dedicated team at Chalhoub Group, whose tireless efforts form the backbone of our sustainability accomplishments. -
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OUR COMMITMENT TO sustainability
We strive to create a positive impact on our People, our Partners, and our Planet in the 8 countries where we have a direct presence to contribute to national and global agendas to help meet local environmental and societal needs. This is our Chalhoub Impact.
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We strive to create a positive impact on our People, our Partners, and our Planet in the 8 countries where we have a direct presence to contribute to national and global agendas to help meet local environmental and societal needs. This is our Chalhoub Impact.
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powering A sustainable future
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Community Engagement & philanthropy
The Group is committed to identifying the socio-economic needs of the societies where we operate so that we can engage our team members in meaningful & charitable initiatives that not only serve humanity, but contribute beyond relieving negative impact, aiding in crisis relief, medical research and supporting the sustainable development of our communities.
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OUR SUSTAINABILITY journey
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